Lean In Administrative Processes
Our Lean Administration Tools provide an advanced approach to improving administrative, service and transactional processes. We recognize that traditional approaches to mapping value streams must be customized for the administrative environment. Instead of treating administrative areas the same as factory processes, we developed a proprietary method for mapping transactional information flows.
Value Stream Mapping Information Flow (VSMi) enables you to define your current state, and guide team members towards an improved future state. Through Transactional Process Improvement, your administrative teams learn to map their processes, and are freed from working around force-fitted manufacturing approaches.
The end result – they learn to implement Lean as a team.
Our ground-breaking approach includes methodology for successfully expanding VSMi to “non-transactional” yet enterprise critical processes such as product development, project management, engineering, and human resources. Virtually all processes employing information can benefit from VSMi.
Lean Administration Tools Process Transformation Results
- Metric
- Improvement (%)
- Process Lead Time
- 60 to 80
- Accounts Receivable Day Sales Outstanding
- 10 to 20
- Call Center Productivity
- 20 to 40