By applying Lean principles and tools, processes become simplified, work is standardized and barriers to future growth are identified and removed. Sound familiar? Now, think about Lean as a catalyst for growth and waste-removal across non-manufacturing operations.
Project SummaryLean Horizons collaborated with GE to institutionalize Lean globally, across all financial
processes, in order to remove waste and enable sustained profitable growth. GE chose a Consumer Finance division as a pilot location for achieving Lean non-manufacturing benefits. Through this Lean implementation, GE optimized its consumer financing value stream, developed a future-state action plan and mobilized their professionals to use Lean as an engine for growth. Following are representative results:
| Metric | Improvement |
| Financed Consumer Spending | + 44% |
| Credit Aproval Closure Rates | + 24% |
| Incremental Volume | + 43% |
| Additional Growth in the First Year | + $216 million |
To review the comprehensive case study, please download the following:
Eliminating Waste from Back-Office Processes: GE Credit Application Process Transformation
