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Lean Knowledge Suite
For pricing and terms, please contact info@leanhorizons.com or telephone +1.860.537.6786 to speak with one of our specialists.

lean supervisor development and training

The real advantage is your leadership.

Supervisory skills honed to the rigor of the organization’s operations are essential to keeping the quest for improvement from stumbling. Providing capable, committed supervisors hands-on training in leadership speeds their ability to excel and boosts their effectiveness. The organization benefits from a balanced approach in which supervisors receive the focused direction provided to the process workers. The result: Maximized potential for cost and quality improvements and protection against investments in proven methodologies such as Lean production, office kaizen and Six Sigma being compromised.

Don’t be fooled into thinking the improvement initiatives are lacking when the real trouble spot can be erased through optimized supervisor-employee interfaces. A true lean culture transformation depends upon daily support, coaching and guidance for those charged with executing the business day-in, day-out. The Lean Horizons Consulting Supervisor Development and Training Suite provides supervisors with the knowledge, techniques and coaching that enable them to proactively manage their work groups with newfound focus and clarity. Led initially by a Lean Horizons expert in operational leadership development, supervisors are shown what to do and how to do it in real time, on-the-job in their actual work environment until outstanding supervision becomes second nature.

The driving force

The Lean Supervisor Suite is designed for supervisors at all levels of an organization. The Suite is most effective when used by front line supervision in offices and plants, as well as project leaders and new managers – essentially, anyone who has responsibility for improving the performance of an assigned group of employees.

The benefits

The critical formula of the Lean Horizons Supervisory Development Suite is usability and sustainability. Leadership knowledge, by itself, has limited utility. So we help your organization improve performance through well-practiced skills applied hour-to-hour and day-to-day in the work environment until they become second nature. Experience shows this suite to be an integral component not only of day-to-day operations improvement but also as an enabler to the success of Lean Six Sigma methodologies. Benefits include:

• A standardized approach to the day-to-day supervision of an employee group or team
• The implementation of a proven method for establishing continuous improvement plans within groups
• A means for developing employee ownership of metrics and results
• A standard problem-solving process that can be used on a daily basis to quickly drive to root cause and create impactful countermeasures
• A standard approach for metric design and tracking, both for individuals (when applicable) and for work groups
• Professional, high quality material with examples and step-by-step instructions
• Applied, closely coached experience in real time that develops supervisory skills that are customized to your workplace and your processes

The Lean Horizons approach

The Lean Horizons Supervisory Development and Training Package includes a number of elements that work together as an integrated supervisory system:

Daily Work Group Operations: This module is the central organizing element for the entire Supervisory Development and Training Suite. It provides the supervisor with a powerful array of applied methods for workgroup (or team) structuring, priority setting and the maintenance of a daily focus on key success criteria. Supervisors are guided through establishing daily priorities, leading daily work group meetings, managing work flow cadence, hour-to-hour reality checks, designing visual metrics and tracking results, and generating and implementing improvement ideas. The module distils and condenses world-class practices for creating work group ownership, cohesion and results.

Lean Leadership Coaching In Real Time: The key to the success of the Supervisory Development and Training Program resides in the hands-on coaching provided by Lean Horizons experts or through your internal training resource. The coaches convey the essentials of outstanding daily leadership and imbue well-established practice, imparted in real-time. As required, the trainer will model the desired behavior so that the supervisor can observe, learn and then implement. Through consistent feedback, supervisors perfect their skills.

Visual Management: The ability to determine abnormal from normal is a fundamental capability. Building processes where Visual Management is the initial indicator of waste is how sustainable continuous improvement becomes a reality. Focused on operator, supervisor and management awareness, Visual Management is a core competency of any Lean transformation.

Meeting Effectiveness: While everyone talks about effective meetings, there are very few of them. This module, once implemented by real-time coaching and practice, enables supervisors (and team leaders) to plan, organize and conduct focused, effective meetings.

Problem Solving Process and Tools: This module is designed to provide supervisors with a standard process for identifying the root cause of a problem and leading a team in the development of an effective countermeasure that has sustainability as part of the goal.

Managing Conflict: Conflict is a natural result of change. This module illustrates to supervisors why conflict occurs and the best strategies to manage it constructively. Supervisors are shown how to turn the negatives of conflict into positive learning experiences for the individual and the work group.

For pricing and terms, please contact info@leanhorizons.com or telephone +1.860.537.6786 to speak with one of our specialists.

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