| Lean Knowledge Suite | ||
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Introduction to Lean | |
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Strategic Deployment | |
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Advanced Value Stream Mapping | |
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Lean Problem Solving | |
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Lean Administrative Process Transformation | |
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Lean Manufacturing | |
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Kaizen Fundamentals | |
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Lean Supply Chain | |
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Lean Six Sigma | |
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Lean Supervisor | |
| For pricing and terms, please contact info@leanhorizons.com or telephone +1.860.537.6786 to speak with one of our specialists. |
Accelerate your organizations’ ability to drive improvements and achieve breakthrough performance through the opportunity-rich environment of administrative processes.
By relentlessly identifying and reducing waste from your business processes, Lean drives down total cost, improves margins, enhances quality, and liberates capacity. Lean Administrative Process Transformation addresses the unique requirements for transforming administrative work. Instead of treating administrative areas as factory adjuncts or functional silos, we introduce an integrated view to optimize value streams and complement your organization’s strategy and goals. This is the key differentiator. Our Lean Administrative Process Transformation provides a tailored approach to improving administrative, service and transactional processes by:
• Recognizing that traditional approaches to mapping value streams must be customized for the administrative environment and providing a novel mapping solution to map both transactional and non-transactional processes
• Defining a methodology to systematically eliminate waste, allocating resources and achieving breakthrough objectives through cross-functional, fact-based decision making
• Proven techniques for mapping and analyzing product, transactional, and information flows
• Analyzing and acting upon the root causes that restrict overall organizational performance
• Employing Lean tools and methods to foster and sustain a culture of continual improvement
The driving forceThe Lean Horizons Lean Administrative Process Transformation learning development addresses the Lean learning needs of managers and staff engaged in all types of administrative roles throughout the organization.
The benefitsRather than apply a one-size-fits-all approach to Lean, Lean Horizons' solution is different, offering an original approach precisely designed to:
• Provide your administrative teams with a methodology for mapping transactional information flows tailored to their work context. Value Stream Mapping Information Flow (VSMi) enables definition and visualization of the current state and guides associates toward achieving an improved future state through Transactional Process Improvement (TPI). Through our program, your associates learn to map their processes, free from the burden of working around the gaps associated with force-fitted manufacturing approaches – and learn to implement as a team.
• Include methodology for successfully expanding VSMi to "non-transactional" yet enterprise critical processes such as product development, contracts management, project management, test and evaluation, quoting, engineering, human resources management, estimating, scheduling, load planning and diagnosis. Virtually all processes employing information can benefit from VSMi. With our approach, a Lean transformation of your organization's transactional and non-transactional administrative processes is attainable. Our approach delivers an integrated solution through which you realize the full benefits of Lean. No longer are the rewards of one area diminished by on-going waste in another. Moreover, needlessly complicated data flows and reporting outputs are made visible – and simpler.
• Provide content-specific instruction. Lean Horizons' Lean Administrative Process Transformation modules are exceptional in engaging your people via curriculum, terminology, graphic expressions, examples and activities that are consistent with administrative processes. Your people become knowledgeable practitioners of continuous improvement by establishing a homogenous understanding of Lean principles as they relate to organizational objectives, conducting an authentic process improvement event and clearly defining their roadmap for Lean execution. Lean is empowering.
By applying Lean to administrative functions in the organization, your enterprise will:
• Align administrative performance with strategy and operational objectives
• Streamline support processes, remove redundant activity and decrease costs
• Clarify roles and responsibilities
• Improve cross-functional communication and workflows
• Reduce response times and increase customer satisfaction • Improve the quality of your company's customer interactions
• Accelerate interactions between the enterprise, its customers and suppliers
• Reduce paperwork, errors and rework
• Allocate resources transparently and precisely
The Lean Horizons approachOur approach begins with an Introduction to Lean providing a foundation in the tools and principles required for success. Building on that foundation, the capability to identify, select, map and analyze the key value streams is imparted, enabling clear definition of both the current state and the desired future state of workflows. The concept and tools of kaizen, continuous and incremental improvement, are then conveyed. The package rounds out with a comprehensive curriculum in problem identification and solving tools - all intended to develop and sustain ever-improving and reliable administrative processes.
The Lean Horizons Lean Administrative Process Transformation package includes:
Administrative Introduction to Lean: A foundational overview of Lean concepts, tools and methods.
Value Stream Mapping Information Flow (VSMi): A Lean Horizons original methodology for applying the principles of value stream mapping to administrative information flows. The workshop covers the techniques for mapping information flows and assessing their impact on the decision-making process. Participants are guided in identifying ways to increase the value of information as it moves through the organization and to create a definitive plan to make it happen. Lean Horizons provides a VSMi solution for both transactional information flows and non-transactional information flows.
Transactional Process Improvement : Participants will engage in a rigorous Transactional Process Improvement event to attack and eliminate waste from the targeted transactional process identified from a value stream map. The TPI team will map the current process flow, also called the As Is Process, identify areas of transactional waste and create and establish the Should Be Process. The team will implement process improvements directly during the event and create a plan to implement any major tasks beyond the event.
Administrative Poka-Yoke: Poka-Yoke refers to mistake-proofing. Through hands-on application and examples, the program assists your staff in developing creative devices and procedures that make it nearly impossible to make administrative errors.
CEDAC: Cause and Effect Diagrams with the Addition of Cards is a Deming prize-winning problem-solving methodology that is particularly applicable to solving complex business problems with cross-functional teams. Participants will learn about the tools and experience the process in detail.
Administrative Standard Work: Participants engage in a thorough administrative standard work event, eliminating waste, improving quality, safety and delivery. The expectation is to learn and do, creating the best sequence between people and the environment when processing information or services. Produce to customer demand and improve predictability and response and cycle time.
5S for the Office: Sort, Straighten, Scrub, Stabilize, Sustain: a visually-oriented system for organizing the workplace to minimize the waste of time and non-value adding activity. Participants will engage in a rigorous 5S for the Office event to attack and eliminate waste from their work area. They will apply the first three components of 5S: Sort, Straighten, Scrub to achieve immediate, significant results – often in an enjoyable and "eye-opening" manner. The team will then create and begin to implement a plan to achieve the Stabilize and Sustain levels of 5S for lasting results.
Lean Accounting: This module provides an in-depth overview on why Lean Accounting is critical for a successful Lean implementation and how it differs from traditional managerial accounting.
For pricing and terms, please contact info@leanhorizons.com or telephone +1.860.537.6786 to speak with one of our specialists.
